Wednesday, March 24, 2010

A Tale of VoIP Billing Woe

We recently signed up with a Voice Over Internet Protocol provider at work. At the beginning there was a lot of hesitation to use a technology we thought was considerably young. Even though in technology age it's pretty old, having been created in the mid 90's. Still, there were a lot of concerns about reliability and use. Previously nobody in the office had, had any familiarity with with Voice Over Internet Protocol, which is often shortened to VoIP, and pronounced voyp.

At the beginning things were frustrating, and we quickly learned that you shouldn't have your VoIP tied to an unreliable internet connection. Also, we quickly discovered that using our VoIP for faxing was going to be inconvenient. On top of that we signed up with a service provider who was less than helpful. One particularly disturbing incident was just recently resolved. After a couple months with our VoIP we noticed a discrepancy in our bill. We had signed on for auto-bill pay and when we looked at our bills we noticed that our monthly charges had jumped from the original quote of $39.99, to nearly double. When I called our provider they explained that when we had signed up they had given us a "free" extra line. However, after a couple months the offer had expired and the second line was no longer free. What made the experience even more aggravating was the second line cancellation fee which was something like $40.00. After talking with the timid operator, who recognized my situation for what it was, a scam, he agreed to drop the cancellation charge. But we were still out almost $100.00 in charges for that second line.

This experience left the business with a sour taste in our corporate mouth. This wasn't so much due to VoIP, but to our VoIP provider. It was unfortunate that we didn't do the research necessary to find a quality VoIP provider.

During this whole experience we placed calls to other providers, and we quickly discovered that we had jumped the gun in selecting our voice over IP provider. These other companies seemed twice as friendly and a far better deal over all. However, doing this research was like pouring salt into an already gaping wound.

When we had selected our provider, we had merely glanced at the top three VoIP companies out there. After a brief comparison between companies we made our decision. Part of the problem was that our decision was made in haste. This was because we were a start up company and needed a phone number quickly. Having an operational phone were our customers could reach us was more important than heavy research on voice over IP providers. On top of that we had to have advertisements made and business cards printed. So much in business revolves around that phone number and we needed it fast. That haste decision has cost us an extra $100.00 so far, plus the additional stress associated with working with a less than hospitable company.

I'm writing this all down so you can avoid the pitfalls that I encountered. During the time of frustration with our current VoIP provider we discovered that there were lots of smaller companies out there, who offered sometimes more for less than what we are currently paying. If only we had done a little searching we could have made this discovery and avoided a massive headache. I've penned this cautionary tale in order to encourage you to seek out these smaller and lesser known providers.

Currently, things have become a little bit better. But it still hurts to pay our provider every month knowing that there are companies out there who are willing to provide us the same service with a smile. We would cancel with our current VoIP provider but they have forced us to live in fear. Fear of having to go through it all again. Not only would canceling their service come with a charge, but it might also mean we would have to go through the headache all again. It's the cowards way I know, but it's more convenient then the alternative.

Using voice over internet protocol has been great. We get our voice messages in emails, and phone calls can be routed to our cell phones if we have to step out. As far as I'm concerned I wouldn't want anything else in the office. I only wish I had gone with some other VoIP provider. The good news is, you still can, and even I can in a year or two. So do the research and find the right VoIP provider for you. You won't regret it.

About VoIP

Easy Free PC To Phone International Call
Voice over Internet Protocol allows the converting of your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, using a broadband service, the signal is converted to a regular telephone signal before it reaches the destination. In layman’s terms you are using your Personal Computer via a modem or phone adapter to connect to the Internet, and the receiving person will answer via PC or telephone. This allows the free pc to phone international call. This all happens with this broadband Internet connection instead of a regular or analog phone line.

The equipment needed to make this happen are a broadband high speed Internet connection. A computer, adapter or other specialized phone is required. Some Voice over Internet Protocol services only work over your computer or a special VoIP phone, while there are other services that allow you to use a traditional phone connected to a VoIP adapter. If you are going to use your computer as a phone call from pc then you will need to have some software and an inexpensive microphone. Some special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with an adapter, then you will use the phone like you always have.

In order to make the VoIP free pc to phone international call you must make certain that your Internet provider will allow you to make those calls. It comes down to what your subscription service will allow on their services. Check into that before you decide if VoIP is right for you. One of the advantages of VoIP is that you may be able to avoid paying for both a broadband connection and a traditional telephone line, which will save you money. More so if you are able to make a phone call from pc. If you are traveling overseas or to another country you may take your phone and adapter with you, and connect to another computer. This makes you able to use your same provider to make phone calls back home.

The disadvantages are that the VoIP will not work during power outages and the service provider may not offer backup power. Not all VoIP service connects directly with emergency services such as 9-1-1. Nor will some providers offer directory assistance or white page listings. These seem to be the downfall of having VoIP service. The computer does not have to be turned on for the VoIP to work, but the broadband connection must be active or live. The other piece of news is that you can use both the computer and the VoIP phone service at the same time. Yes, this is one good way of making your free pc to phone international call.

The option is for you to check with your Internet service provider. Make certain you have all software and possible adapters, as well as the broadband connection. With the right equipment you will be able to make a free pc to phone international call. If you are attending school, working overseas, or checking on the family back home, then VoIP is a wonderful tool to connect with loved ones, and special people. This is a way to have your free pc to phone international call. The tools are available. Your next step is to set up your computer and Internet service provider for a Voice over Internet Protocol.

The Importance Of An It Degree

The explosion of the information technology world has created a need for highly skilled workers able to handle heavy programming and tight network security. Every end of the spectrum in the computer world now requires in depth training and knowledge to be able to meet the demands of a computerized civilization. Communications, databases and the number of computer networks mean that anyone breaking into the job market with the hopes of working with technology needs certified qualifications and solid skills to be a contender. Competition for employment is stiff and only those with proper knowledge will get into massive corporations or important jobs. Of course, basic training in PC repair will solidify a long term job for you in a computer store, but with the opportunity to expand your skills into something far more valuable, why limit yourself rather than specializing in programming, video game design or software development?

Working in the technological industry can be very good, as employment conditions are favourable. Most working hours are set at 40 hours per week, geared to when the maximum number of employees are using the networking system or tapping into the administrative database. Also, thanks to that same technology you would be studying, someone with an IT degree can easily work from home and provide the same service to their employer as they would on site. There are, however, some drawbacks to working in an IT environment: emergency situations such as viruses, massive backups or network repairs, or meeting a certain deadline can mean longer hours in the evening or on weekends, though usually not on a regular basis.

Technology changes rapidly and pressure to excel at skills does mean that those who work in the industry must always be continually updating their skills or learning new ones as developments occur. Of course, a secure, long term job position can mean that recycling skills may not be necessary, but should your IT employment with one company come to an end, you may find that you no longer have the qualifications to be competitive in the job market when searching for a new employer. For sure, businesses today nearly always only hire people with IT degrees and anyone lacking that certification won't be able to find a job, no matter how skilled or talented they are.

There's more reason to invest in achieving an IT degree. The job prospectus for someone with high skills and abilities is very good, and the public's desire for bigger, better, and more will continue to push companies to develop new software and find solutions to make individual's lives easier or more productive. Computer scientists and database administrators are predicted to be the fastest growing market for those with an IT degree, so specialization in those areas will ensure that you'll be quickly employed at a good salary. However, even without specialization, most people with an IT degree will land jobs, as companies are also looking for people with a wide range of knowledge, including interpersonal and business skills. Spreading out can make you just as valuable as specialization.

An IT degree provides you with the training so that you'll become a valuable asset to any company. Indeed, most businesses today seek out top students and professionals with certification from the best educational institutions to help them protect their valuable data and keep their computer network functioning at its optimal potential. The starting salary for someone with solid skills and certification begins somewhere around $60,000 and only goes upwards from there. Your investment in an IT degree will certainly pay itself back many times, and you'll be able to break into a rising area of employment opportunities that will have you set for life.

Aviation English Language Training - A Perspective

All international aircraft operators, whether pilots or air traffic control officers (ATCOs), must meet minimum English language proficiency requirements specified by the International Civil Aviation Organization (ICAO) which come into effect on 5 March 2008. The aim of ICAO is to raise standards in 'Aviation English' communications globally, as a means of improving safety both in the air and on the ground.

Aviation communications in any language are highly specialized. The term 'Aviation English' embraces a considerably wider field of language knowledge and expertise than most native speakers of English utilize in their everyday lives. Moreover, a further important consideration is that of the aviation environment and 2 significant factors of everyday life in that community: those of the emergency situation and of the non-routine situation. Aircraft operators learn very precise procedures, definitions, and rules and regulations, and all are presented in very formal, precise and unambiguous language. Introduce the unknown, those frequent occasions when something does not happen in the way it should, or in the way that those involved are expecting, and we can readily identify where many of the major communication problems lie.

Pilots and ATCOs are well trained to deal with the unexpected; nevertheless, no organization or individual can cater for every eventuality in such a precarious operating environment. In such situations, therefore, yet another factor comes into play: that of the degradation of an individual's performance under stress and under duress. In a very difficult, ever-changing and ever-challenging working environment, which is fraught with danger and the unexpected, circumstances can change within seconds, inducing both crises and panic in those directly concerned. At that juncture, individual performance levels plummet and instinct takes over. Effective communication becomes paramount and must be instinctive. If one then considers the added complication of a particular individual, if not 2, one in the air and one on the ground, operating in a second language, performance can degrade further. Hence, the importance and necessity of a high level of English-language proficiency in all concerned.

English language trainers therefore face an enormous task in facilitating the service necessary to meet the demands for effective training in Aviation English worldwide. The ICAO impetus, quite rightly, is on general English-language comprehension, which has to be the basis for any training. However, to meet the minimum communication standards for safe aircraft operations internationally, trainers must also consider the contextual issues. It is the enormous scope of English in the context of aviation that presents language trainers with a significant challenge.

Aircraft operators require an enormous range of knowledge, terminology and phraseology to function effectively in their everyday roles. In a short English-language course for aircraft operators, therefore, trainers must consider where to place the emphasis. Many trainers focus on R/T phraseology; however, whilst standard phraseology is an important aspect of aviation communications, it is merely one of many. Most aviators are familiar with standard R/T phraseology; they use it every day. Language trainers therefore need to place the emphasis on the many aspects of non-standard and non-routine phraseology that might be used in emergency situations and that potentially create difficulties for non-native speakers, ie those aspects of English not necessarily covered in aviation manuals.

Often, language training is a requirement more often than not driven by budgetary constraints, operational constraints and logistical considerations on the part of a client, who invariably lacks appreciation that Aviation English training takes time. Trainers are frequently required to train sponsored groups of trainees, a scenario that works well only when the specializations of the individual trainees, their respective training needs and also the English-language levels of each are similar. It must be stressed that the needs of pilots and ATCOs are very different: whilst the sponsored-group scenario generally works well with pilots of similar rating, in the case of ATCOs training must take account of 3 very different professional specializations, each of which has its own particular requirements: Aerodrome Control, Approach Control and Area Radar Control.

Problems arise on those occasions when either a particular sponsor elects for, or the training provider attempts the 'one-size-fits-all' scenario, an option that is all too frequently deemed the most practical on the part of the sponsor, for operational reasons, or the most economic on the part of the training provider in terms of facilitation. The outcome is all too often unsatisfactory, with single trainees, or small group of trainees, being placed on courses where the group as a whole is totally mismatched - by far the least effective way of achieving a satisfactory result from any viewpoint.

Is Your School Prepared For Weather Disasters?

Metal detectors. Surveillance cameras. Security guards. School systems throughout the U.S. are becoming more and more vigilant in preventing crime and violence on school property. But are school officials doing all they can when it comes to communications to staff, parents and emergency responders?

Earthquakes, hurricanes, floods, tornadoes and other severe weather conditions pose a significant danger to students, staff and school buildings.

While most schools have contingency plans in place to deal with weather emergencies, school officials are seeking ways to get their emergency messages out faster and more efficiently.

School systems across the U.S. are adopting an innovative new emergency alert system called the Immediate Response Information System, or IRIS.

Developed by TechRadium Inc., IRIS is a high-speed notification and response service that sends routine, priority and emergency messages electronically to employees, parents and emergency responders throughout the community.

To use IRIS, a designated staff member sends a standard message using any phone or Internet-connected computer. In a matter of seconds, IRIS transmits voice and text alerts to all appropriate contact points. These messages are sent to home and cell phones, e-mail addresses, pagers, PDAs and fax machines.

Users can pre-select any of 10 different language preferences.

Though IRIS is valuable in emergency situations, it also is useful for sending routine school announcements, regarding exam schedules or lunch menus, for instance.

IRIS requires no hardware, software or system installation, thus making IRIS an affordable communication system for all school districts.